[TheDead]

Hi,

Random problems are the worst :(
Even if it's a new laptop, bad HDD or RAM can happen. Also, shipping can be a little rought for laptops.

0.
If applicable, remove everything plugged-in except the power adapter to see if the problem still occurs.
We wouldn't want that Internet connected USB coffee mug heater be the culprit ;)

1.
A lot of BIOSes have embeded harddrive tests, do a short test first (minutes) because the long one is... long (hours).

2.
Windows "could" be able to deal differently with a memory problem, or, it just hasn't access the bad RAM portion.
When booting from a live Linux DVD/USB you have the option to "Test memory". This could tell you if memory is defective.
I have seen a quite a few times that just removing, cleaning connectors (with a white Steadler eraser) and reseating them solved problems.

Bonus question : Have you upgraded the RAM or added a memory module from original config? Different modules could also cause conflicts.

Cheers!

[TMG1961]

Hi,

Random problems are the worst :(
Even if it's a new laptop, bad HDD or RAM can happen. Also, shipping can be a little rought for laptops.

0.
If applicable, remove everything plugged-in except the power adapter to see if the problem still occurs.
We wouldn't want that Internet connected USB coffee mug heater be the culprit ;)

1.
A lot of BIOSes have embeded harddrive tests, do a short test first (minutes) because the long one is... long (hours).

2.
Windows "could" be able to deal differently with a memory problem, or, it just hasn't access the bad RAM portion.
When booting from a live Linux DVD/USB you have the option to "Test memory". This could tell you if memory is defective.
I have seen a quite a few times that just removing, cleaning connectors (with a white Steadler eraser) and reseating them solved problems.

Bonus question : Have you upgraded the RAM or added a memory module from original config? Different modules could also cause conflicts.

Cheers!

I havent upgraded the RAM, laptop has 8GB out of the box.
THe only things that are plugged in are the mouse and the ethernet cable.

I will run the memory test tomorrow. My Bios doesnt have a harddrive test embedded.

[jack action]

My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

UPDATE, March 20, 2019:

I still have the problem and learned to live with it, but I can now say that it is NOT a Linux problem.  My computer froze while I was in the BIOS, so the operating system has nothing to do with it.

I have two RAM slots and a single 16GB RAM memory module, so I switched it from one slot to the other, hoping it might be a simple hardware mismatch.  It feels like it freezes less often, but it still happens from time to time.

[TMG1961]

My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

THats what happens to me too.

[Vera]

I had 3 freeze-ups in about 3 days after installing LL4.2. I'm wondering if some of it had to do with the fact that my Wi-Fi card was in the process of failing as a hardware issue (this was happening even before installing 4.2, and so the Wi-Fi card sometimes worked and sometimes didn't - not sure if that caused issues for LL). My freeze-ups were the same way [member=8357]jack action[/member] described.

UPDATE: I later found out that my freeze-ups were due to hardware problems (bad sectors on hard disk). I made a separate post showing what I did for a (temporary) fix to make the computer stable and workable for now. https://dfgkh547-jsdfv8.iyhkj.tk/forums/off-t...-solution/ So, if your system freezes up, you might want to take a look at that post in case it applies to your system.

[valtam]

If it's brand new hardware, and you think it's not a hardware issue, I would experiment with different kernels until I found the right one.

[jack action]

My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

UPDATE, March 20, 2019:

I still have the problem and learned to live with it, but I can now say that it is NOT a Linux problem.  My computer froze while I was in the BIOS, so the operating system has nothing to do with it.

I have two RAM slots and a single 16GB RAM memory module, so I switched it from one slot to the other, hoping it might be a simple hardware mismatch.  It feels like it freezes less often, but it still happens from time to time.

One final freeze killed my computer. It was the SSD all along. It froze and I couldn't write to or read from the SSD, therefore the OS couldn't start and the SSD couldn't be formatted. It was still under the 3-year warranty and it was honored by the company. But, without a SSD or HD, I had to run LL from a USB key while waiting for the new one through the mail.

Just another experience to recall this important step: BACK UP YOUR FILES! Thank God I did, otherwise I would have lost everything.

[Steven Mason]

So you installed a dual-boot system with Windows 10 and LL 4.2. You have no problems when using Windows 10.

When you installed LL 4.2 I assume you did all the updates? In my experience a fresh install of Linux has always been a little buggy until the first big batch of updates are installed.

I'm curious why you decided to install LL 4.2. If you want to install 4.X, why not 4.8? Or why aren't you installing LL 5.0? A newer version of LL might work better.

[Steven Mason]

I just noticed when you first posted this question, in 2018. No wonder you installed LL 4.2! :-)

This is an old question, so if you're still here it would be nice to know if your problem is fixed.

[TheDead]

Erm... he said :
"One final freeze killed my computer. It was the SSD all along."
So changing the SSD hardrive fixed the problem, I guess.